WATER TECHNOLOGY TECHNICAL SUPPORT
Our Policy
- We regard Technical Support in all its aspects as being fundamental in achieving maximum customer satisfaction.
- We have built up a support system targeting all requirements, to an unparalled level.
Examples of our structured range of support activities include:
- On-Site Troubleshooting
- Optimisation of Chemical Application
- Product Development Capacity
- Bacteriological Monitoring
- Performance Validation
- Technical Maintenance Support
On-Site Troubleshooting
We Provide:
- Regular site visits
- Investigation On-Site of Quality Infringement Possibilities Including Fault Identification and Rectification Advice
- Stock Control / Usage monitoring
Optimisation of Chemical Application
We Provide:
- Correct Chemical Selection
- Correct Application: Strength, time, temperature, flow, pressure
- Max-Efficient Solution Recovery
- Performance Evaluation
- Continuous Assessment
Product Development Capacity
We Provide:
- Innovative Formulations
- Customised Re-formulation Capability when Required
- On-Site Performance Evaluation
Bacteriological Monitoring
We Provide:
- Rapid Test Systems
- Manual and On-Line
- Standard Lab. Analysis
Performance Validation
- Results validation to agreed parameters are provided.
- These can be either via on-site evaluation, auto-generated through Chemtrack or both.
Technical Maintenance Support
- The provision of rapid maintenance support allied to a preventative maintenance program is another key element in maintaining consistent high standards.
- We apply these principles to a very high degree.
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